PERSONAL EXCELLENCE


TEN TOP THINGS TO BEAR IN MIND

1. APPEARANCE

-first impressions last a long time

2. ATTITUDE

-a learned behavior, make it positive

3. FRIENDLINESS

-be generous, give smiles unconditionally

4. IMPRESSION

-what’s left in the room after I leave

5. RESPONSIBILITY

-take action, exceed people’s expectations

6. COMMITMENT

-my pledge to service and teamwork

7. TEAM-THINKING

-my actions affect everyone I deal with

8. COMMUNICATION

-active listening and positive responses

9. SERVICE

-my personal commitment to make a difference

10. PERSONAL EXCELLENCE

-I believe in my ability to make a difference

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